Swisspacer Service Hub
Quality you can trust, Service you will love.
We are here for you – and offer much more than just the best products. Swisspacer has a unique service offering – the insulating glass unit manufacturers and window makers. From the very first question to the extensive technical aftersales services, we offer detailed advice, training and support through our experienced specialists.
We react quickly and flexibly to our customers’ individual requirements and impulses to ensure that the production process with Swisspacer runs smoothly. Whether it’s about the commissioning of machines that process our spacer bars, about a product change or about system certifications – we keep a constant eye on quality and production control, help you to optimise processes.
Expert Support
Always by your side with know-how and quick solutions.
Quality & Reliability
Smooth processes and highest production standards.
Tailored Solutions
Consultancy designed around your unique needs.
Lasting Partnership
More than service – we grow with you long-term.
How our Service Hub works
A few steps to take production quality to the next level.
Our approach is simple yet effective: we listen carefully, analyze your needs, and provide clear guidance that delivers real value. With our expertise at your side, every step becomes easier, more efficient, and aligned with the highest standards of quality.
We come to your site and listen to you and your team. Our approach is to identify your needs by learning as much as possible from you. As every customer is individual and deserves individual consultancy, this encourages you to see us as a long-term partner you can trust.
After having gained an in-depth view into your status quo and wishes, we come up with clear proposals. For us, it is important that these proposals are adding real value.
The quality of your process will be documented in our audit session. All criteria lead to a final assessment and rating.
We come to your site and listen to you and your team. Our approach is to identify your needs by learning as much as possible from you. As every customer is individual and deserves individual consultancy, this encourages you to see us as a long-term partner you can trust.
After having gained an in-depth view into your status quo and wishes, we come up with clear proposals. For us, it is important that these proposals are adding real value.
The quality of your process will be documented in our audit session. All criteria lead to a final assessment and rating.
Our Technical Support Services
Our team offers comprehensive consultancy and guidance to help you optimize your production processes and ensure the highest quality in every project. Explore our areas of expertise below.
Consultancy topics
Frame processing methods – manual, welding, hot bending
• Method explanations
• Comprehensive review of frame processing quality and efficiency
• A method comparison (estimated costs, efficiency, advantages and disadvantages)
• Recommendations for your specific application
IGU processing: A guide to establish an effective production process
• Desiccant filling
• Butyl application and pressing
• Secondary sealant
Online support
• “How to...” videos
• Guidelines
• Certificates and Datasheets
• Available Webinars
Meet the Service Hub Team
Here to help you every step of the way.
Our technical support team is composed of industry experts with extensive knowledge of the window sector. They are dedicated to providing precise guidance and solutions tailored to your needs
Zbigniew Grelka
Team Lead Processing
Zbigniew has a lot of experience in the window industry, providing expert solutions for even the most complex challenges.
Marcin Gorczyk
Technical support Engineer
Marcin combines deep technical knowledge with a passion for helping clients, ensuring every project runs smoothly.
Krzysztof Kucharski
Technical Support Engineer for Automation
Krzysztof specializes in automation solutions, using his technical expertise to streamline processes and ensure reliable system performance.
Answers to Your Technical Questions
From storage and transport to cutting, bending, and welding.
We’ve collected the most common questions about Swisspacer products and provided clear, practical answers from our experts.
Swisspacer Service Hub Brochure
Discover the full range of services, certifications, and expert support we provide to help you optimise production.
Learn with Us on YouTube
Explore our step-by-step tutorials and animations designed to help you master product processing with ease.
